1) Scope
This Privacy Policy explains how DHS Mobile ("we", "us", "our") collects, uses, discloses, and protects information when you use the DHS Mobile app in connection with hospitals that use the DHS Workspace platform.
2) Information We Collect
2.1 Personal Identification
- Full name, phone number, email address.
- Date of birth, gender, hospital patient ID/registration details.
2.2 Medical/Healthcare Data
- Appointment bookings and history.
- Prescriptions, medications, and visit notes made available by your hospital.
- Virtual consultation records (including chat messages and uploaded attachments where applicable).
2.3 Financial Data
- Wallet balance, funding events, bill payments, and transaction references.
- Details necessary to process payments (handled by integrated payment providers; we do not store full card details).
2.4 Device & Usage Data
- Device model, operating system version, app version, and diagnostic logs.
- Crash reports and performance metrics used to improve reliability.
Note: Certain features require specific data to function (e.g., appointments, wallet, chat). If you do not provide required information, some features may not be available.
3) How We Use Information
- To enable you to book and manage hospital appointments.
- To provide access to prescriptions and visit history shared by your hospital.
- To allow you to fund a wallet and settle bills securely.
- To facilitate virtual consultations and real‑time chat with hospital staff.
- To personalize, secure, and improve the app, including troubleshooting and analytics.
- To comply with legal obligations and enforce our terms.
4) Legal Basis
We process your information based on one or more of the following:
- Consent: where you give clear permission (e.g., enabling optional notifications).
- Contract: processing necessary to deliver the services you request via the app.
- Legal Obligation/Legitimate Interests: compliance with applicable laws and secure operation of the platform.
6) Data Security
- Data in transit is protected using industry‑standard encryption.
- Access to medical and financial data is restricted to authorized personnel.
- We implement technical and organizational measures to guard against unauthorized access, alteration, disclosure, or loss.
7) Data Retention
We retain information for as long as needed to provide the service, comply with legal/clinical record‑keeping obligations, resolve disputes, and enforce agreements. Retention periods may also follow your hospital’s policies and applicable laws.
8) Your Rights & Choices
- Access a copy of your personal data.
- Request correction or update of inaccurate information.
- Request deletion of your account or certain data (subject to legal/clinical retention requirements).
- Object to or restrict certain processing and opt out of optional communications.
- Portability: request an export of data where technically feasible.
To exercise these rights, contact us or your hospital using the details in Contact Us.
9) Children’s Privacy
DHS Mobile is intended for registered patients. Individuals under 18 should use the app with a parent or guardian as required by local regulations and hospital policy.
10) International Transfers
Where data is transferred across borders, we use appropriate safeguards consistent with applicable data protection laws to protect your information.
12) Changes to this Policy
We may update this Privacy Policy periodically. We will notify you within the app or by other appropriate means and update the Effective date at the top of this page.
13) Contact Us
If you have questions, requests, or complaints about privacy, please contact:
- Email: info@dhs.net.ng
- Phone: +2347058661523
Last reviewed: